Field Technician Computing & Peripherals

SYLLABUS / CURRICULUM

This program is aimed at training candidates for the job of "Field Technician Computing & Peripherals" in the "Electronics" Sector/ industry and by the end of the program aims at building the following key competencies amongst the learner:

1. Components Of Personal Computer 5. Preventive Maintenance
2. Assembling of Computer 6. Advanced Troubleshooting
3. Operating System 7. Soft Skills and Communication Skills
4. Working Of Operating System 8. Safety and Security
Sl.No Topic/Module Duration (Hrs) Key Learning Outcomes Corresponding NOS Code Total Hrs
1 General Introduction and Setting Expectations

Career Path Discussion
1 Day /2 Hours
  • To introduce oneself by giving your name and telling the class a little bit about your yourself, your likes and dislikes, your reason for attending the course etc..
  • To discuss expectations from the trainees & the trainer and about rules, regulations, protocol, transparency, etc.
2 hrs theory
2 Introduction to Components Of Personal Computer 5 Days / 4Hours
  • Understanding the working process of all the devices in the computer,
  • How to use the devices
  • Characteristics & features of all the devices in the computer.
  • Necessary measures to be taken before using the device.
ELE/N4602 8hrs theory/12 prac
3 Computer Assembly 3 Days / 4 Hours
  • Identifying all the components in the computer & taking necessary measures to connect them properly in the order.
  • Cleaning the devices & learning about proper alignment of the devices.
ELE/N4602 6 hrs thoery/6 prac
4 Operating System 4 Days /3 Hours
  • Introducing to operating system,
  • Working, processing, necessary step & requirements for operating system.
ELE/N4602 4 hrs theory /8 hrs prac
5 Working Of operating System 4 Days /2 Hours
  • Directory Structure & File Attributes
  • Windows Update
  • Windows GUI
  • Control Panel Utilities
  • Administrative Tools
  • System Tools
ELE/N4602 4 hrs theory /4 hrs prac
6 Preventive Maintenance 1 Day/ 4 Hours
  • Introduction
  • Benefits & Tasks
  • Environmental
ELE/N4602 6 hrs theory /6 hrs prac
7 Troubleshooting 3 Days /4 Hours
  • Making good decisions regarding diagnostic troubleshooting, Recognizing Errors,
  • Verifying, Isolating, Defining, Identifying a Problem
ELE/N4602 4 hrs theory /5 hrs prac
8 Advanced Troubleshooting 3 Days /3 Hours
  • Apply Troubleshooting Process to Computer Components and Peripherals
  • Steps for Advanced Troubleshooting Operating Systems
  • Steps for Advanced Troubleshooting Laptops
  • Apply Troubleshooting Skills to Printers
  • Apply Troubleshooting Process to Security
  • Computer Securitys
  • Firewall and Proxy Settings
ELE/N4602 4 hrs theory /5 hrs prac
9 Manage your work to meet requirements 2 Days /4 Hours
  • utilize your time effectively
  • use resources correctly and efficiently
  • treat confidential information correctly
  • work in line with your organization's policies and procedures
  • ensure your work meets the agreed requirements
  • communicate with colleagues
ELE/N9909 4 hrs theory /4 hrs prac
10 Service Desk Processes and Procedures 3 Day / 5 Hours
  • support customers remotely
  • record, prioritize and categorize service requests/incidents
  • understand the nature of the problems and perform initial diagnosis
  • organization's tools and processes for incident management
  • monitor problems to keep customers informed
ELE/N4601 7 hrs theory /8 hrs prac
11 Service Desk Processes and Procedures 3 Day / 5 Hours
  • support customers remotely
  • record, prioritize and categorize service requests/incidents
  • understand the nature of the problems and perform initial diagnosis
  • organization's tools and processes for incident management
  • monitor problems to keep customers informed
ELE/N4601 7 hrs theory /8 hrs prac
12 Soft skill and Reporting Process 3 Days /4 Hours
  • Importance of Monitoring, Measuring and Reporting ,CSFs, KPIs, and Activity Metrics , Quantity Based Activity Measures , Service Desk and Process Metrics
  • Service Level Agreement, Timeliness of Response and Resolution data, Problem Management Process Flow (ITIL), Problem Determination, Resolution, tracking, report, control, measures.
ELE/N9909 ELE/N4601 6 hrs theory /6 hrs prac
13 Preventive Maintenance 1 Days / 3 Hours
  • Review and Assessment